Tag Archives: Positive Language

Customer Service Words To Avoid

In Customer Service, language is POWERFUL. What we say and how we say it can make or break interactions, reactions, situational outcomes and even our careers! In this video I cover 7 phrases/words you should avoid using when communicating with your customers. I also give tips and suggestions on what to say instead and ways to approach each situation. The best part is these can be applied to interactions with co-workers and your leaders too! Thanks for watching.


Customer Service Phrases